The stellamedia spotlight..shines on Maxine Hayter, director of Bespoke Blinds & Poles
Anyone who meets Maxine Hayter – who provides informed and honest sales advice, as one half of the husband and wife director team behind leading Sheffield independent blinds specialists Bespoke Blinds & Poles Ltd – is left in no doubt about the passion and commitment herself and hubby Neil (who’s in charge of all fitting and installation) have for their business.
Launched in 2007, Bespoke Blinds & Poles Ltd have two showrooms in the city – one in Beauchief and the more spacious location in Hillsborough has just celebrated its 1st birthday. Time for a chat…
Happy Birthday to your Hillsborough showroom Maxine. What’s new?
Cheers, Stella. Loads of new stuff is going on here. The sunshine always brings our customers to us – either for blackout blinds, especially now the clocks have changed, or for advice on cutting down heat and glare in rooms, especially conservatories.
Awnings are this years’ must-have, and we’ve taken on a new supplier making our offer much broader (we get inundated with requests to open accounts with people, and it takes a while to meet them all, vet the quality of their products and make a decision!)
At this time of year we always get updated ranges in as well, so we start considering new display products. As you kindly mentioned, we’ve just completed our first year at our second showroom, and that’s been exciting for us as well. Our staff; Danielle and Emma; have really settled in, and are now an integral part of the team. As members of the BBSA (British Blinds & Shutters Association) we’re committed to raising awareness of Child Safety in the industry. One of our suppliers has brought out two new, innovative control mechanisms which sit superbly within our recommended ranges and safety product ranges, so we are busy promoting these to our customers old and new.
What’s the biggest challenge you face as an independent business?
One of the main things for us is finding time! Our customers come to us for quality products and quality advice, and our installation service is an integral part of this. This makes diary time, and appointments, very precious – luckily our customers understand and wait (and we always have a “cancellation” list on the go, although it’s rare we get any!)
Another one is footfall. The majority of our products are bespoke, and not something you would want to purchase over the internet. We try and get our presence out there in the virtual world by as many means possible so that our customer can glean as much info as possible (should they want to) before they visit us. We want our customers to see that we are worth the effort of a visit!
Here’s a magic wand. What three wishes will you make? (for business or pleasure)
Only three! Here goes…….
Business 1: I would like anyone considering dressing a window to think, before anything else “I wonder how Bespoke Blinds & Poles would handle this one?”
Business 2: I would like an eight-day week, so we can still open for six of them (as now), and have two days off work!
Pleasure: I would like more time to go hiking (our favourite pastime) especially in this lovely weather.
Pass it on. Your biggest business lesson?
Just because “experts” say it’s a great idea, doesn’t mean it will work for you. Stay focused on your core products – too much diversification will weaken your offer.
And the worst commercial mistake, you readily admit to?
Spending a fair amount of money on a marketing promotion from a cold call! This was when we first opened, and taught me very quickly to do your homework before committing to anything. I’m still mad with myself about that one!
Your favourite places in Sheffield (for business or pleasure)?
Definitely the open spaces and the pubs! We are so lucky as a city to have the space we have – most weekends were spent in Greno Woods, Longley Park (when they had the open air swimming pool – no comments on age, please
) and Hillsborough Park. When I met Neil, we spent Sundays in Graves Park with his daughter Gemma.
Pubs – I love the Thornbridge Brewery atmosphere and our local is the Coach & Horses at Dronfield. There’s also a great pub at Holmesfield; the Rutland Arms; which was bought by a great couple just over a year ago. Both these pubs let dogs in, so we get to do a hike, and finish with a great, well-kept pint.
I don’t get to Sheffield City centre too much, but I enjoyed a lovely lunch in Henry’s on Cambridge Street the other week and in all three cases the staff and service is impeccable. I learnt a long time ago that service is as important as the product. It’s what we strive to provide in our business, and I am always appreciative of it when I enjoy it in other businesses.
Bespoke Blinds & Poles Ltd:
http://www.sheffieldblinds.co.uk/













Rotherham: The Little Town That Can
by T. Rafiq
Rotherham is a town that has been through some difficult times lately. However, we are also a little town that never gives up. We might not have the grandeur of big cities like York, but our ambitions are grand.
We’re scrappy and we’re tough and we punch well above our weight. We have a heart as big as the Pennines and we will always surprise you.
Rotherham has been short listed for a People’s Millions Big Lottery Fund grant of £50,000. We are competing against a York based project in a contest of David vs. Goliath magnitude, which we definitely have the stones to win.
If we win – when we win – this money will go towards establishing a permanent arts centre and community resource in the centre of town on the spacious top floor complex of the Westgate Chambers building. It is the magnificent brainchild of Karen Sherwood and Rotherham Open Arts Renaissance, also known as R.O.A.R.
Westgate Chambers will be a place where Rotherham artists from every discipline will be able to gather to create and trade and exhibit: painting, sculpting, writing, performing, music, cinema, new media and any other craft you care to name will find a home here.
It will also be a place where every member of the community will be welcomed to appreciate and participate in the wonderful and liberating world of art. You never know who you might discover here: the new Hockney, the new Spielberg, maybe even the new you. For you might very well unearth your own hidden talent, something that no one has ever seen before – something that will blow people’s minds all the way to the Wonderland of Wow!
R.O.A.R. has already managed to uncover some dazzling treasures of artistic wonder concealed here in Rotherham:
Jill: the finger painting dynamo whose canvass is the very bones of the North, slate and granite she has salvaged from skips and derelict factories, things that others thought were of no more use or worth, but she takes these things and turns them into visions of unique beauty.
Leslie: a gentleman who as overcome profound deafness and the loss of his beloved wife to cancer, a man who creates magnificent miniatures in oils and fibreboard as breathtaking as any majestic Rembrandt.
Gemma: the walking, talking living doll who lives in a button tin and makes magic with a needle and thread, and buttons and rags all the colours of the rainbow.
And then there’s me. Who am I? I am Rotherham, and my best is yet to come!
But for us to triumph, we need your help. We need your votes. The official voting for the People’s Millions is on Monday 22nd November 2010. Phone lines will be open between 9am and midnight – the phone number to cast your vote will be publicised on the day of voting in the Daily Mirror newspaper, on the People’s Millions web site and on the R.O.A.R web site.
Before then, you can find out more about our project and register your support for R.O.A.R. and Rotherham at our official People’s Millions page by clicking the following link:
http://www.peoplesmillions.org.uk/2010-finalists/yorkshire/rotherham-roar
I must stress that registering your support before the official voting date does not constitute a firm commitment on your part; it simply gives us a rough idea of how much support we might be able to expect.
Needless to say, you would earn eternal gratitude if you then followed through with this support with a solid vote for R.O.A.R. on 22nd of November.
Pass this on to your friends and family and anyone you happen to bump into. A brighter future for Rotherham is in all our hands.
Thank you for your time.
http://www.mirror.co.uk/
http://www.rotherhamroar.org/index.php?page=24
Category:
Arts & Culture, News Comment, Sheffield Life, Views
Tagged with: